Terms & Conditions

Core Essentials has partnered with Mind Body Online and Moneris Solutions to provide you with the convenience of being able to sign in for classes and purchase training sessions and workshops online. It is our intention to ensure that your information is safe, kept private and will never be shared or sold.

Terms & Conditions of Use
If you access and use this Web site (the "Site"), you accept and agree to be bound by and comply with these terms (the "Terms"). If you do not accept the Terms, do not use the Site.

• General
  
  • All products and services of Core Essentials and its subsidiaries and affiliates are subject to the terms and conditions of the applicable agreements governing their use.
  • The Terms are to be read by you together with any terms, conditions or disclaimers provided in the pages of the Site. In the event of any conflict, the terms provided in the pages of the Site will govern.
  • The information, material and content provided in the pages of the Site (the "Information") may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access or use of the Site will mean that you agree to any changes.
• Internet E-Mail
  
  • Any unprotected E-Mail communication over the Internet is, as with communication via any other medium (e.g. cellular phones, post office mail), not confidential, subject to possible interception or loss, and is also subject to possible alteration.
• No Endorsements
  
  • No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any Information.
• Links/Software
  
  • Links from or to web sites outside the Site are meant for convenience only. Core Essentials does not review, endorse, approve or control, and is not responsible for any sites linked from or to the Site, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and Core Essentials will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and Core Essentials is not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.
• Payment for Products & Services
  
  • All Credit Cards will be processed in Canadian Dollar at the time of payment.  Core Essentials is not responsible for any fees, charges, exchange rates or additional charges levied by individual financial institutions or Credit Card companies.

Refund & Cancellation Policy Services

• Private Training
  
  • If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date or with a different trainer. However, this cannot be guaranteed.
  • Any sessions missed with less than 24 hours notification are forfeited.
  • If you have not already paid for the session, your account/card will be charged for the full amount of the session.
  • If no card/account information is present, no further sessions will be conducted until the outstanding payment is received.
  • There are no refunds on personal training packages/sessions.
    
    • Additionally, reserved time slots may be lost if payment is not made in a timely manner.
• Registered Programs
  
  • Pre-paid classes are non-refundable
  • If you are unable to attend a program due to circumstances out of your control (determined on a case-by-case basis by our administration), we can offer you a refund if you notify us prior to your session start date. 
  • If we are notified after your session begins, we can only give you a credit towards another program. This credit is nontransferable and accounts for only the sessions remaining in your program at the time you requested cancellation.
    
    • There is no cash refund.
    • There is no refund for merely changing your mind!
    • We are here to get you results and these results cannot be achieved if you fail to attend the program!
    • This is not negotiable.
  • Instructor Training Courses are non-refundable once paid
• Individual Classes
  
  • If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date or with a different group. However, this cannot be guaranteed.
  • Any classes missed without 24 hours notification are forfeited.
  • If you have not already paid for the class, your account/card will be charged for the full amount of the session.
• Consulting
  
  • No refunds are available for completed consulting services.
  • Unused, pre-paid and retainer-based consulting services may be eligible for a refund depending on the agreement between you and the Core Essentials  subsidiary. Standard notice for cessation of services is one calendar month, but this may vary between contracts. Be sure to check your agreement for details.

Products

• Fitness Equipment and Accessories
  
  • May be returned within 14 days for exchange only. Returns are valid only for products that have not been opened, used or damaged.
  • Products that are defective or damaged upon arrival may be returned immediately for exchange.
  • Some products may need to be shipped directly to the manufacturer. This will be stated on the product package or instruction insert. Should you be unsure if this is the case, please contact us using the information at the bottom of this page.
    Customers are responsible for all shipping charges on exchanges or refunds. Refunds are only available when an equivalent replacement is unavailable and customer does not wish to exchange for another product.

Privacy Policy 
Your Privacy
Core Essentials respects your privacy and pledges to maintain the confidentiality of your personal information.  All personal information you share with us is maintained in accordance with the Personal Information Protection and Electronic Documents Act (2000).   References to Core essentials may include its affiliates, depending on the context. 

Legal Obligation of Information Release
Core Essentials will release any information that is required to be released by law or court order. In exceptional circumstances it may be necessary that we disclose your personally identifiable information if we believe, in good faith, that disclosure is otherwise necessary or advisable to protect Core Essential's interests. We will seek to ensure that any proposed disclosure is required in the circumstances and then ensure that we disclose only the information that is required.

Use Of Your Information
Core Essentials obtains most of our information through the signing of waivers and completion of Par-Q forms. With your consent we may also obtain personal information about you from third parties. This may include parents, guardian, coaches or whoever is registering you in a program and paying for your registration.  Use of your personal information for any purpose other than those outlined or the release of such information by parties outside of Core Essentials or its affiliates will take place only under the following circumstances:

(i) When you give consent – we will disclose your personal information when you have given consent.
(ii) Under no circumstances do we sell participant or personal information to others. 
(iii) Please note that we will not share health information that may have been provided in connection with a program, program withdrawal or request for refund.
(iv) With your consent, we may use certain information to provide you with information about Core Essentials and its affiliates and programming.  This consent is optional and you can decide to withdraw it at any time.  Information collected by Core Essentials about its users is used internally by authorized employees of Core Essentials for the following reasons: To process payment, register you in the program of your choice, update you when required of any possible changes of the planned services at Core Essentials, determination of those areas, features, and services that are valued the most and found most helpful.
(v) We collect information to determine the appropriate participation in the activities and services provided at Core Essentials and on our site.

Securing Your Information
The Core Essentials website uses sophisticated security and safeguard measures to protect users' information. One such measure is our use of secure server software (SSL), to ensure that your credit card will be protected against fraudulent use while on our site. 

Sales 
All sales will be transacted in Canadian Dollars. All prices are exclusive of 13% HST (15% as of July 1st, 2010). All of our sales are final. There are no refunds, exchanges or transfers of sessions. We do make exceptions for medical conditions or relocation. These decisions are considered on a per situation basis. Your class punchcards and gift certificates will not expire. Personal training sessions/packages expire within one year of purchase. If you book a session online or in person and do not cancel online within 24 hours of the class/workshop/personal training session you will be charged for your session. If you ever have any questions or concerns, you can contact us directly at info@coressentials.ca or call us at (902) 407-3338.